ORDERS
يرجى التأكد من اتباع الخطوات التالية:
1/ قم بتنزيل الحزمة من themeforest.net (الملف بصيغة zip)
2/ قم باستخراج الملف الذي قمت بتنزيله للتو (لا تنسى هذه الخطوة).
3/ ابحث عن هذا الملف: ella-xxx-sections-ready.zip في المجلد Ella Sections Ready xxx، ثم تحتاج فقط إلى تحميل ملف ella-xxx-sections-ready.zip إلى متجر Shopify الخاص بك.
- إذا كنت ترغب في استخدام إصدار Ella RTL، فيرجى العثور على هذا الملف: ella-xxx-sections-ready-rtl.zip في المجلد Ella Sections Ready xxx RTL، ثم تحتاج فقط إلى تحميل ملف ella-xxx-sections-ready-rtl.zip إلى متجر Shopify الخاص بك
- إذا كنت تريد تثبيت السمة الفرعية، يرجى الانتقال إلى مجلد السمة المقابلة
لتوفير وقتك والوصول إلى دعمنا بسرعة، يرجى اتباع الخطوات التالية:
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قم بإنشاء حساب موظف لنا (مع إذن السمات وإذن الإعدادات) http://docs.shopify.com/manual/settings/account/staff-members
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التقط لقطة شاشة أو مقطع فيديو للمشكلة التي تواجهها.
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حدد القالب والإصدار الذي تستخدمه.
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وصف واضح لكيفية إعادة إنتاج المشكلة.
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أرسل جميع المعلومات (حساب الموظف، لقطة الشاشة، الفيديو، اسم القالب والإصدار، وصف المشكلات، الرابط) إلى البريد الإلكتروني@domain.com
نعم، سنقوم بمساعدتك في تثبيت القالب إذا لزم الأمر
نعم، نقوم بذلك. يُرجى إرسال طلبات التخصيص الخاصة بك إلى email@domain.com، وسنقدم لك عرض الأسعار الخاص بنا. شكرًا لك.
لا نقدم عادةً الدعم خلال عطلات نهاية الأسبوع، باستثناء الحالات العاجلة. في هذه الحالات، ما عليك سوى تحديد "عاجل" في بريدك الإلكتروني، وسنرد عليك في أقرب وقت ممكن.
1/ قم بإنشاء حساب موظف لنا (مع إذن السمات وإذن الإعدادات) http://docs.shopify.com/manual/settings/account/staff-members
2/ التقط لقطة شاشة أو مقطع فيديو للمشكلة التي تواجهها.
3/ حدد القالب والإصدار الذي تستخدمه.
4/ وصف واضح لكيفية إعادة إنتاج المشكلة.
5/ أرسل تذكرة دعم على الرابط التالي: https://halosoft.ticksy.com/ . سيتواصل معك فريق الدعم الخاص بنا في أقرب وقت ممكن، لذا يرجى مساعدتنا على الانتظار.
"My Cart" is a screen that you can easily reach from the top right corner of the main page and you will use it frequently when you shop on our site. On this screen you can:
- Add the products you like when you browse the product pages by using the "Add to Cart" button.
- Use your discount codes via the "My Cart" screen.
- Specify the number of products you want to buy on this screen.
- If there is a product you no longer want to buy, you can remove it from the cart by pressing the "-" button on the right side of the screen.
- See the total price of your orders, including VAT and the shipment costs you may need to pay, in the "Total" section of the cart.
You can keep the products in the cart until they are out of stock. When the product in the cart is out of stock, it is automatically deleted from the cart.
After you apply the discount code in the Check-out section, you can control if the code is applied to the total amount.
Unless otherwise stated, you can use a discount code for any order.
If your account was charged before the order occurred, contact our Customer Service team.
Since the price change takes place after the order, we are unable to take any action.
PAYMENT METHODS
You can pay via Mastercard, Visa, Amex, Paypal, Bancontact, Ideal and Sofort.
Marinamodest.com has no access to your credit card information. We work with the world's leading payment providers, and comply with the General Data Protection Regulation of the European Union (GDPR).
Marinamodest.com has no access to your credit card or other payment information.
DELIVERY AND SHIPMENT
Orders placed are prepared and delivered to the cargo company within 24 hours.
Delivered to your door within 3-10 business days.
Sometimes preparing an order takes longer than usual, particularly in busy seasons or holiday periods. Any exceptional delays caused by wrong address information are exempt from this service.
FREE Express Shipment on all orders above 150 USD.
For orders below 150 USD, shipping fees vary by country and will be calculated at checkout.
You can track your cargo via using the cargo tracking number, sent to your email after you have placed your order. After logging in, you can click on your username in the top right corner of the main page; In the "My Orders" section you can check the shipping information of current orders.
You can track your cargo via using the cargo tracking number, sent to your email after you have placed your order. After logging in, you can click on your username in the top right corner of the main page; In the "My Orders" section you can check the shipping information of current orders.
Yes, you can place an order from anywhere in the world.
The shipments are delivered to your door with cargo company.
On average, the delivery takes 3-10 business days but this can vary depending on your location or availability.
The shipment from our warehouse takes place within the same day for orders before 16:00.
With the cargo tracking number, you can contact the shipping company and tell them you want to receive the delivery from the branch.
Orders given until 16:00 on weekdays are shipped on the same day. Orders given after 16:00 on weekdays or during weekends will be shipped on the next business day. Some countries, remote cities, or islands may have longer delivery times. Please get in touch if you need a more exact delivery time for your country/city. You can mail us at int@marinamayo.com.
We guarantee no Customs Charges!
As part of our ongoing commitment to providing you with the best shopping experience possible, all import duties and local taxes for orders will be fully covered by Marina.
Please be aware that missing information can lead to failure of the delivery. Be sure to fill in your name and address information correctly during checkout.
We will not accept responsibility for packages that are returned to us due to insufficient/incorrect address information. Additional shipping fees will be due for re-sending any order(s). This must be paid in advance of shipment. Please note that once the order is shipped, the customer is obliged to receive it. If a customer shows no response to a courier company, fails to receive it, or refuses to receive the order at the destination country (due to tax payment or other reasons), the parcel will be returned to Marina.
RETURN, CANCELLATION AND CHANGES
FOR RETURN
You have the right to return your purchases within 14 days from the delivery date of the order. It is expected that the returned items are in appropriate conditions, not damaged/worn.
First, please send an e-mail to the following address:
E-mail: int@marinamayo.com
At this page, you need to type your order number and your email address to make a request. Return requests are answered within working day. Once it is approved, you will receive an email upon approval and the return address will be sent to you according to your location upon filling in the return request. When your item is returned at the return location, you will receive a full refund of your goods value in the payment method you used to purchase the item.
In case you have any questions or issues with the return process, you can reach us at:
E-mail: int@marinamayo.com
• For the purchases made with credit cards, the refund amount will be reflected on your credit card as soon as possible depending on bank policy within 5 working days after we receive the product.
• We recommend that you write "Return Product" on the box and tell this to the shipment company because of the customs and other tax charges that may be incurred.
You have the right to return your purchases within 14 days from the delivery date of the order. It is expected that the returned items are in appropriate conditions, not damaged/worn.
You can return your order within 14 days from the date of receipt.
To return the product, you need to fill in a return request at:
E-mail:
The return address will be sent to you according to your location upon filling in the return request.
For the purchases made with credit cards, the refund amount will be reflected on your credit card as soon as possible depending on bank policy within 5 working days after we receive the product.
This is a very unusual occurrence.
If you have problems with the return process, you can get detailed information by contacting our Customer Service team or emailing at:
We will get back to you as soon as possible.
We do not accept changes. If you want to change your product, you can create a new order immediately after the return request.
Dear customer,
You can cancel orders for the product you misordered or don’t want to buy anymore. In order for the cancellation process to take place quickly, please contact us via email: int@marinamayo.com.
There might be some delays in contacting me by e-mail. On some busy days, emails may be checked late, and orders may be shipped before initiating the cancellation process.
If the product is not shipped during the cancellation process, the money will be refunded in the same way as you carried out the transaction. If the product is shipped, shipment fees or charges will be deducted.
If the order is cancelled before shipment, a full refund will be made. However, if the order is cancelled after shipment, only the value of product[s] will be refunded.
For defected products or incomplete shipments, your discount code is redefined for a second use. If there is no defect in your products and you are using the right of legal withdrawal, the discount coupon is not redefined.
CAMPAIGNS, PRODUCTS AND COUPONS
You can use the discount codes defined for you by entering the code in the "Discount Code" section at the Check-out phase. You can only use one discount code per purchase. You can apply the discount code to a whole order.
You can use your discount code until the expiration date specified.
When a product is out of stock, you can select the size of the product and click on the "Notify me when the stocks are updated". You will be notified by an automatic e-mail if/when the product is restocked.
You can follow our campaigns by signing up to our newsletter, or through our website.
ACCOUNT INFORMATION
By clicking on the "SIGN IN" button on our website, you can fill in the required information and create your account.
Click on the "Login" button on our website and click "Forgot your password?".
